"I'd much rather bring somebody into the organization that has taken risks and faile...
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- Asking interview questions about challenging work experiences can help discern whether a candidate is willing to learn from their mistakes.
- That's according to Traci Wilk, senior vice president of people at The Learning Experience and former HR exec at Starbucks.
- Wilk wants to see evidence of a "growth mindset," or the belief that talents can be developed through hard work.
One of the hardest parts of a job interview is talking about your flaws and stumbles.
Sometimes the prompt is literally, "what's your greatest weakness?"
Other times it's, "why were you let go from your last job?"
If you're interviewing with Traci Wilk, there's a good chance she'll
encourage you to "tell me about the most challenging work experience
that you had and what you learned from it."
Wilk is the senior vice president of people at The Learning Experience,
an early education and childcare franchise. She has also led human
resources departments at Starbucks, Coach, and rag & bone. She told
Business Insider that, when she asks candidates to share their most
challenging work experiences, she's not exactly trying to suss out their
tendency to miss deadlines or talk back to their boss.
Wilk said that if the candidate naturally talks about "things that they
would have done differently," that's a good sign because it shows a
"high degree of self-awareness." She especially wants to see the
candidate share some "reflection or a postmortem that they may have done
after the situation, how they've taken that and applied it into future
situations."
In fact, Wilk added, she's generally more
interested in a candidate's ability to learn than in their résumé. "Is
this someone that's going to come into the organization certainly with
best practices, but also willing to be flexible, willing to be
innovative? That's really the main thing that I'm assessing when I'm
meeting with a candidate."
Other HR leaders say a 'growth mindset' is key to success
The term "growth mindset"
was coined by psychologist Carol Dweck to describe the belief that your
talents can be developed. (The opposite is a "fixed mindset," which
refers to the belief that your talents are innate and can't change
much.) Dweck's research suggests that people with a growth mindset tend
to be more successful.
Microsoft CEO Satya Nadella told Bloomberg that Dweck's book, "Mindset: The New Psychology of Success,"
inspired him to emphasize the importance of a growth mindset among his
employees.
Microsoft's chief people officer, Kathleen Hogan, told Geekwire that Microsoft employees
weren't supposed to prove they're the smartest people in the room, but
they were instead supposed to "learn and bring out the best in people."
As for talking about challenging career experiences in a job interview,
if you're worried about being too candid about your screwups, you
probably shouldn't be.
"It really shows that this
person is confident enough to be vulnerable. I'd much rather bring
somebody into the organization that has taken risks and failed than
[somebody who] has always taken the safe route," Wilk said.
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